faqs

Flowers

How do I care for my new floral arrangement?

Visit our flower care page for details on how to best care for your flowers.

How long will my flowers last?

Depending how you care for your dried flowers, they can last anywhere from a few months to years! 

Are your flowers imported?

sugarfoot flowers use only Australia grown flowers and foliage.

Are your dried flowers dyed or bleached?

Did you know that many dried flowers aren't natural and are bleached ordyed? This process involves a variety of chemicals that completely alter the nature cell makeup of a flower. We believe the way flowers dry is beautiful and exactly how nature intended it to happen, that's why our flowers are dried without the use of chemicals or artificial dyes.

Read more about the process of bleaching flowers, written by Linda D'Arco of Little Farmhouse Flowers and ambassador for the Sustainable Floristry Network.

Ordering

Out of stock items

If there's an item you're after but it says out of stock, please contact us and we'll see what we can do.

Can I edit my order?

If you need to make a change to your order, please email sugarfootflowers@outlook.com.au with your full name and order number.

Delivery

For more information on our delivery process please visit the delivery page.

Where do you deliver?

We have a range of delivery options including local delivery within 5km of Preston and shipping to select Australia states. View all our delivery options.

How much does delivery cost?

Local delivery within 5km of Preston 3072 is $5. if your delivery suburb is outside the 5km orders are delivered through Sendle and the cost is automatically calculated at checkout.

Do you have same day delivery?

We don't generally offer same day delivery but you're welcome to contact us and we'll see what we can do.

Can I specify a date/time for my order to be delivered?

At the moment it isn't possible to specify a date for your order to be delivered, however if your order is for a special occasion, feel free to get in touch and we can see what we can do.

When we receive your order we will let you know approximately how long it will take to arrive at your delivery address. You will also receive an email or text message notification on the day your order is due to arrive. If you selected local delivery at checkout this email notification will come from us, if you selected shipping the email notification may come directly from Sendle.

What happens if no one if home to accept my order?

If no one is home at the time of delivery, the courier will leave your items in a safe place and you will receive a text message and/or email letting you know your order has been delivered.